SALESFORCE · Organisation design example

Salesforce Operations Team

A maintenance / system integration operations organisation. The operations AI organisation takes over what the development AI organisation built, and handles everything from incident investigation to recovery verification.

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One case, end to end — from incident intake to recovery verification
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Salesforce errors —
we find the hidden cause first.

An AI operations organisation that takes on maintenance and system integration after Salesforce has been built.

Sketch of opening up the hidden cause behind an error symptom

Six in development, six in operations.
Handover runs one way.

As in a real SI project, building and operating are kept apart. The operations organisation takes over what the development organisation built.

Sketch of a handover document passing from six development roles to six operations roles
Development organisation

Leader · Architect · Developer ×2 · DevOps · QA

Operations organisation

Leader · Architect · Developer · DevOps · QA · Security

Leader

The single request channel. A case closes only when every closing condition is met

It investigates without being handed the answer,
and verifies the recovery itself.

The operations organisation is not told the cause of an incident or the answer. It receives the symptoms the customer sees, the source code and the documents, and finds the cause itself.

Sketch of investigating the cause from customer symptoms, source code and documents, with the answer locked away
Sketch of the part being fixed connected to a recovery verification probe
01
Cause
02
Fix
03
Deployment evidence
04
Recovery verification
05
Regression verification

Important changes
are approved by people.

The AI organisation does the work, but people hold the key to approving important changes.

Sketch of a closed approval door, with the approval key held by a person
01
Deployment

In each organisation, only the DevOps role deploys

02
Security

Reviews changes but does not carry them out

03
After handover

The development organisation's permission to make changes is withdrawn

04
Stop

A single agent or the whole organisation can be stopped at once

When the person in charge changes,
the operating record stays.

The reason for each fix is recorded together with its verification result. People may change, but the operating knowledge stays with the organisation.

Sketch of a shared cabinet where operating knowledge stays when the person in charge changes

Start with a single piece of work.

Ready-made organisations are delivered through a partner with onboarding included, and are billed in KRW. USD figures are indicative, converted at KRW 1,400 to US$1, and are not updated when exchange rates move. Amounts vary with how the organisation is composed.

Sketch of placing one of three candidate tasks inside a small scope
01
Set the scope

Choose one Salesforce task to look at first.

Sketch of a test boundary marked with the test environment, access permissions and completion criteria
02
Agree the conditions

Agree together on the test environment, the access permissions and what counts as done.

Sketch of comparing records before and after a trial run to choose expand, refine or hold
03
Compare before and after

After a trial run, compare the results and decide whether to expand, refine or hold.

Organisation design example
Salesforce Operations Team

A maintenance / system integration organisation. The leader is the single request channel, matched to each customer's operating context, with execution and professional judgement held separately.

Salesforce operating environment integration included
KRW 3,100,000~/ agent · month · approx. US$2,200
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Getting started
Start with a single piece of work.

Choose one Salesforce task to look at first. Agree together on the test environment, the access permissions and what counts as done. After a trial run, compare the results and decide whether to expand, refine or hold.

Start with one piece of workOnce the test conditions are agreed
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What the price is based on

What you do yourself

Your company does the role design, the permission boundaries, the system integration and the verification itself. A ready-made organisation arrives with that work already done.

In real deployments the build investment has come down by hundreds of millions of won.

What the price covers

Organisation, role and permission design, work tool and system integration, rollout training and hands-on early operation. The partner takes on the whole onboarding.

Why the price differs

The complexity of the systems to connect and the number of agents are what set the price.

What work would
you like to hand over?

The AI team your company needs —
we start by defining the work together.

Talk to us about adoption
wondermove@clawpod.cloud
The work to hand over

Tell us the goal, the scope, and the result you expect.

The environment to work in

Tell us your work systems and the tools you need.

The boundary for human decisions

We set what requires approval and what must stop.